- Orders can only be cancelled within 48 hours of order placement by sending us an email. Cancellation cannot be done over the phone.
- Orders cannot be cancelled after 48 hours of order placement.
- Orders cannot be cancelled after its been shipped.
- Cancellation/Refund will be processed/applied in 5 to 7 business days.
RETURN & EXCHANGE
You may return the eligible product back within 7 days of receipt in original packaged new condition. Claim case does not qualify for refund (see claim instruction under Shipping). A Return Authorization number and a valid Invoice are required for all returns or refunds. Merchandise must be in new condition and in original package, all the parts and packaging materials should be included. The original shipping or delivery charges (if there were any shipping charges) are non-refundable. All refunds are subject to 35% restocking fee.
Generally on all items the return policy is that you are responsible for shipping back to manufacturer the return items in original package using your own carrier providing with tracking number once shipped. A 35% re-stocking fee is also deducted from your refund once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, then refund after deduction will be processed.
We cannot accept returns for assembled merchandise including after white glove delivery service. Any returns must be in their original packaging. Items will not be authorized for return after 7 days from the delivery date. You will only receive refund given in the original form of payment once the manufacturer receives the returned item and approves the condition as instructed above.
If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward & return carriage costs. If you need to confirm the boxed dimensions of the product, please contact us prior to placing your order.
Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator. Customer takes full responsibility for ordering the correct configuration, size, material and color.
- Request Return Authorization Number by email to email@example.com and provide picture of current condition of your order which includes picture of original package for approval by Stylish Design Furniture. Once approved of the condition required, we will provide RA # and the warehouse return address.
- We will email you a Return Authorization (RA) number within 72 hours+ with return instructions on how to return the product.
- Shipping the product back to warehouse:
- Please repack the products for return in the original box with original packaging material and additional tags attached to merchandise. Do not mark the original box, improper labeling may result in the denial of return.
- Ship the product to the warehouse address provided on RA using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund. The package should be fully insured. We will not accept any uninsured packages.
- We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at firstname.lastname@example.org so that we can check on the progress of your return.
- In the event that a return becomes damaged on its way back to the return destination, Stylish Design Furniture will refuse the delivery or inform the customer via email that the item was received damaged and will hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct Stylish Design Furniture concerning what to do with the damaged product. If Stylish Design Furniture has not received notification or response from the customer within 30 days, the item will be moved out from warehouse and donated.
- All returns are subject to 35% restocking fee. Restocking fee will be deducted from your refund.
- Once the returned item has been received, verified and also confirmed to be free of damage, modification or wear, then the refund will be processed with 35% restocking fee deducted.
- The refund will be given in the original form of payment.
- Items returned without the proper RA# will not be accepted. Please read your return instructions carefully to avoid delays and unnecessary expenses.
- Please be patient during this period as it may be a lengthy process, due to transportation management and circumstances that are out of the reach of both parties.
- Orders that already has been prepared for shipping, if approved by Stylish Design Furniture for Refund, then there's 35% restocking fee which will be deducted from your refund.
- Special purchases, including: special orders.
- Any item that has been modified or USED in any way, or that has been assembled or installed.
- Any item that is not in resalable condition.
- Any personal use products, such as mattresses, pillows and bedding.
- Any item not accompanied by a Return Authorization Number issued by Stylish Design Furniture.
- Any item that has been altered, painted or fixed
- Any item that is not in the original box with sufficient packaging materials.
- Any orders that has already shipped.
Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping will be deducted from the refunded amount.
Picture vs Reality
Color, texture, and graining variations in shade can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer screens can be different based on settings and various display technologies. Digital or printed image colors can also be slightly different from the originals. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.
Six Month limited Warranty for Manufacturer Defects from the date of purchase to the original purchaser. The warranty does not cover caused by misuse, abuse or improper maintenance. Dining table top is not covered under the warranty.
Call of E-mail us for any questions.